Privacy Policy
This Privacy Policy describes how Talez (also referred to as “Tales”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you use our websites (including taleloom.co and talez.co.in), our mobile applications, and related services (together, the “Services”).
By using the Services, you agree to this policy. If you do not agree, please do not use Talez. For cookie-specific details, see our Cookie Policy.
1. Who we are
Talez is a memory-preserving platform that helps people record, write, organize, and share life stories with family and community. Our Services include web experiences, the Tales mobile apps, Portals, and related features such as search, reactions, comments, and moderation tools.
2. Information we collect
We collect information in three main ways: you provide it, we collect it automatically, and we receive it from partners.
2.1 Information you provide
- Account information — name, email address, profile photo, and identifiers from sign-in providers (for example Google).
- Content you create — titles, written stories, captions, tags, voice recordings, videos, photos, recipes, YouTube links, series/chapters, and visibility settings (public, private, anonymous).
- Communications — messages you send to support, reports about content, feedback, and consent choices (privacy and cookies).
- Optional profile details — display name, bio, or other details you choose to add.
2.2 Information collected automatically
- Device and technical data — browser type, operating system, device type, language, IP address (approximate location), and app version.
- Usage data — pages viewed, features used, feed interactions (views, reactions, follows), crash/performance logs, and timestamps.
- Cookies and similar technologies — session and preference storage needed for login and security; optional analytics only if you opt in. See the Cookie Policy.
2.3 Information from others
- Sign-in providers — basic profile data when you choose Google (or similar) sign-in.
- Other users — content that mentions you, comments, reactions, or reports involving your account.
- Service providers — security, hosting, and moderation signals needed to operate the Services safely.
3. How we use information
We use information to:
- Create and manage your account, authenticate you, and keep you signed in securely.
- Store, process, display, and deliver your memories and media across web and apps.
- Personalize feeds, recommendations, Portals, and product features.
- Enable social features such as reactions, comments, follows, and sharing.
- Moderate content, detect spam/abuse, enforce our rules, and protect users and the platform.
- Provide customer support and respond to requests about your data.
- Measure performance, fix bugs, and improve the Services (including optional analytics if enabled).
- Comply with law, respond to lawful requests, and protect our legal rights.
- Communicate important service notices (for example security or policy updates).
We do not sell your personal information.
4. How we share information
We share information only as described below:
- With other users — according to the visibility you choose. Public memories may be visible to others; private memories are limited to you (and systems needed to store them).
- Service providers (processors) — companies that help us run Talez, including:
- Supabase — authentication and database
- Cloudflare (including R2) — hosting, CDN, and media storage
- Moderation / safety tooling — to review reported or risky content
- Analytics providers — only if you opt in to analytics cookies
- Legal and safety — if required by law, or to protect people, our Services, or rights from harm, fraud, or abuse.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, information may transfer under continued privacy protections.
We do not share your content with advertisers for targeted ads based on the content of your private memories.
5. Retention
- Account and content — kept while your account is active. If you delete a memory or your account, we remove or de-identify associated content within a reasonable period, except where we must retain it for legal, security, or dispute reasons.
- Backups — may persist for a limited time in backup systems before full deletion.
- Logs and security records — typically retained up to 90 days, unless needed longer for investigations or legal compliance.
- Consent records — retained to demonstrate that we obtained required consents.
6. Your rights and choices
Depending on where you live, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your account or specific content
- Export or receive a copy of certain data
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent (for example optional analytics)
You can manage many choices in the product (privacy settings, deleting memories, declining optional cookies). For other requests, email hello@tales.app. We may need to verify your identity before fulfilling a request.
7. Security
We use administrative, technical, and organizational measures designed to protect personal data (for example encrypted transport, access controls, and authenticated uploads). No method of transmission or storage is 100% secure. Please use a strong account with your sign-in provider and report suspected abuse promptly.
8. Children
Talez is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children under that age. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
9. International transfers
We may process and store information in countries other than where you live (including where our providers operate). When we transfer data internationally, we use appropriate safeguards required by applicable law.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will change the “Last updated” date and, for material changes, provide additional notice (for example in-product or by email) where required. Continued use of the Services after an update means you accept the revised policy.
11. Contact us
Questions or privacy requests:
Email: hello@tales.app